Who we are.
Our IT group was originally formed to become a value driver for IPS by enabling a dedicated focus on innovation. The team solves problems that are in the way of staff productivity quickly and efficiently, and we operate with the foresight necessary to triage issues before they become problems.
Who We Are
When we set off to create our IT team, we founded it based on the premise that service quality and responsiveness, as viewed by the end users, was the only measure of success. Our team’s level of care for our customers has become our highest ambition.
Our value proposition is to:
Drive innovation
Quickly and efficiently solve problems getting in the way of staff productivity
Innovate internally using foresight and collaboration to get ahead of issues before they became problems
We’ve built a system that makes your staff more efficient, generates customer satisfaction, and helps partners work more collaboratively in an integrated fashion.
Our Approach
The CloudCare Team has unique experience through its multi-disciplinary approach to IT, combining IT, Cybersecurity and Software under one umbrella to bring additional value and domain knowledge that cannot be found in other managed IT service organizations.
We use an iterative approach that we call ADITA™, which stands for
- Assess
- Define
- Implement
- Train
- (re)Assess
Click below to learn more about our unique approach.
Our Team
Karim Farid
Karim is a professional problem solver with over 20 years of technical expertise. Karim’s career was launched in the hallways of NYU’s Stern School of Business, providing support to faculty, and a large student population. After the rigors of academia, Karim ventured into the world of technical consulting, where he was able to answer his true calling, through technical training, and fostering long-term relationships with a diverse group of end-users. Today, Karim brings this experience to Intelligent CloudCare, where success is measured not by a ticket resolved, but by a client satisfied.
Team Certifications
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Contact us today to have your infrastructure and security posture assessed at no cost to you.
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