Our IT group was originally formed to become a value driver for IPS by enabling a dedicated focus on innovation. The team solves problems that are in the way of staff productivity quickly and efficiently, and we operate with the foresight necessary to triage issues before they become problems.
Throughout our careers, we have worked with IT services inside our companies, or through third parties, where the service providers did not treat the end users (their “customers”) as if their opinion of the service mattered. We, the users of the services, were never satisfied with either the quality or the timeliness of the response, while to the IT people, their service was treated as a cost center and not a value proposition for the company. In short, there wasn’t enough care in IT. While every IT group we worked with in the past claimed that customer satisfaction was important, the opinion of those who were the“customers” was that the IT group cared little (or had little power) to solve problems competently and rapidly or to drive improvements. As inside clients, few viewed IT as a valuable partner that can make life easier, more efficient, or successful.
When we set off to create our own IT team, we founded it based on the premise that service quality and responsiveness, as viewed by the end users, was the only measure of success. Our IT team’s level of care for its customers became its highest ambition. Our internal group was formed to become a value proposition to the company that:
1. Drives innovation
2. Quickly and efficiently solves problems getting in the way of staff productivity
3. Innovates internally using foresight and collaboration to get ahead of issues before they became problems
The end result was that our IT team became fully embraced and valued by the broader engineering team at IPS. They are a key part in why the IPS team is so efficient and its infrastructure so robust and secure.
We saw this model as a possible solution that others might also enjoy. We had built the IT team that was only in our dreams, before now, and we wanted to share them with others. We are now serving the needs of clients with the same high quality of service that we’ve come to expect at IPS, using the same reliability and responsiveness that we modeled as the department grew. We’ve built a system that makes your staff more efficient, generates customer satisfaction, and helps partners work more collaboratively in an integrated fashion.
Danny has been an IT leader for the past 15 years, managing and delivering enterprise software and IT solutions across a diverse array of industries including healthcare, manufacturing, transportation and logistics, and finance. Creating highly efficient and connected teams is Danny’s passion and facing “impossible” challenges only drives him and his team to greater levels of excellence. When he’s not building great company culture, Danny likes spending quality time with his family and playing video games with his two boys.